Delivery and Returns
This Delivery and Returns procedure must be read alongside our current. Wonkee Donkee reserve the right to alter and amend these conditions without prior notice. We recommend that you read and understand the contents of this procedure before making a purchase and before returning any item back to us.
We currently deliver to all Mainland UK addresses.
We do not deliver to any non-UK addresses.
Orders received before 4:00pm will usually be delivered within two working days (i.e. if you place your order before 4:00pm on Monday, your goods should be delivered by 6pm Wednesday). Some of our products may have a slight delay and will be delivered within 5-7 working days after the order has been processed.
Orders received after the 4.00pm cut-off will be treated as if received on the following working day.
If a product is not stocked we will try to contact you as soon as possible after the order has been processed to advise of the expected delivery date. Please note that our website does not reflect real-time stock levels.
Orders will be sent directly from our supplier. Some products are sent directly from the Manufacturer (e.g. Zarges Ladders). These are usually delivered within 3 working days after the order has been processed. Delivery will be Monday to Friday, 8am to 6pm.
Please note that delivery addresses cannot be altered after orders have been dispatched.
We aim to dispatch deliveries as soon as possible. For logistical purposes, orders received on a weekend, a bank holiday or after 4pm on a workday, will be counted as being received on the following working day.
Stocked items will normally be dispatched on the day the order is received.
Delivery days are working days Monday to Friday, 8am to 6pm, excluding Bank holidays.
Deliveries may also be on a Saturday at the discretion of the carrier (sorry, we can not book deliveries for a Saturday delivery).
A signature may be required on receipt of goods. Goods may be left by the carrier if they are authorised to do so. This is usually at the discretion of the driver. Goods left unattended will be the responsibility of the customer.
Failed deliveries will be re-attempted at the discretion of the carrier. We reserve the right to pass on any charges we incur from the carrier for failed deliveries.
Sorry. We cannot usually arrange collections. Returns are to be sent via a courier chosen by the customer. All returns will be the responsibility of the customer until received. Please note that proof of postage is not proof of receipt.
We try hard to accept all returns received within our policy timeframes. We will always provide details of why a return has not been accepted if this is the case.
All returned items must be in their original packaging where possible and securely wrapped. In the unlikely event that an item is returned to us in an unsuitable condition, we may not be able to issue a refund or supply a replacement. Returns packages should be marked on the outside with the customer's original order number and the name of the person the original order was delivered to.
We advise you to return the goods and the Returns form to us via a prepaid, insured and traceable method to the address below.
Please contact us before returning any goods so we can advise if the return is likely to be accepted or not. Return enquiries can be made by emailing us at email@example.com.
If it’s our mistake we will reimburse reasonable return delivery costs. If you receive the wrong item, if the item you ordered does not work or works incorrectly, or your order was received damaged, we will cover the cost of the return delivery.
Under our 30 day money back guarantee you can return unwanted goods within 30 days of them being delivered.
Items should be unused in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include a copy of your invoice and a completed returns form. Clickto complete a return form.
If items are found to be faulty/damaged then we will cover reasonable delivery charges for the return. If no fault is found you will be responsible for the return delivery charges.
If a return is outside of the 30 days it is likely to be rejected. If late returns are accepted they will be subjected to a minimum 20% re-stocking fee that will be deducted from any refund.
Please report any mistakes with the order received, faults or damage to products as soon as possible to avoid any delays in getting a replacement or relevant refund. This includes products sent incorrectly, an incorrect number of products sent, goods received damaged and good received faulty or not suiatbale for use.
Please contact us to report mistakes, faults, or damage immediately via email so we can investigate before the item is returned. Contact us regarding returns by emailing firstname.lastname@example.org or calling our office weekdays between 9am and 5 pm on 01939 557733.
Less than 30 Days
If you purchased the item less than 30 days ago you can return it under the 30 money back guarantee. If the item is found to be faulty then we will cover reasonable delivery charges for the return. If no fault is found you will be responsible for the return delivery charges.
We cannot be held responsible for any defect in goods that arise from fair wear and tear; wilful neglect or damage; usage in abnormal working conditions; unauthorised misuse, alteration, or repair; or failure to follow any installation or usage instructions.
Please make sure that you return all component parts and any promotional items received and that all petrol products are drained of fuel and oil before returning. You should include a copy of your invoice and a completed returns form.
Click email@example.com complete a return. Contact us regarding any returns by emailing
More than 30 Days
If you purchased the item more than 30 days ago and it is found to be faulty our aim is to get any problem put right as quickly as possible. Individual warranties and guarantees will be applicable for items that were received more than 30 days ago as this is outside of our 30 day money back guarantee.
Warranties and guarantees for products will be dependant on the specific product purchased and the manufacturer of that product. Please check all relevant paperwork for details of the guarantee or warranty applicable to you.
Firstly check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem fixed. If there is no service like this available, we will always aim to help you resolve any issues with specific products, please email details of your problem to firstname.lastname@example.org, including images where relevant, and we will investiagte and advise you of the best course of action to take.
If there is no warranty or repair service or you wish to return the faulty item please contact us first so we can ascertain if the return will be accepted and Clickto complete a return form.
Returns policy reviewed and updated: Feb 2019