Delivery and Returns
This Delivery and Returns procedure must be read alongside our current. Wonkee Donkee reserve the right to alter and amend these conditions without prior notice. We recommend that you read and understand the contents of this procedure before making a purchase and before returning any item back to us.
We deliver to all Mainland UK addresses.
We no not delivery to any non-UK addresses.
Orders received before 4:00pm will usually be delivered within two working days (i.e. if you place your order before 4:00pm on Monday, your goods should be delivered by 6pm Wednesday). Some of our products may have a slight delay and will be delivered within 5-7 working days after the order has been processed.
Orders received after the 4.00pm cut-off will be treated as if received on the following working day.
If a product is not stocked we will try to contact you as soon as possible after the order has been processed. Please note that our website does not reflect real-time stock levels.
Some products are sent directly from the Manufacture (e.g. Zarges Ladders). These are usually delivered within 3 working days. Delivery will be Monday to Friday, 8am to 6pm and the supplier will contact you directly to arrange delivery.
Please note that delivery addresses cannot be altered after orders have been dispatched.
We aim to despatch deliveries as soon as possible. For logistical purposes, orders received on a weekend, a bank holiday or after 4pm on a workday, will be counted as being received on the following working day.
Stocked items will normally be despatched on the day the order is received.
Delivery is usually on the next working day following despatch.
Delivery days are working days Monday to Friday, 8am to 6pm, excluding Bank holidays.
Deliveries may also be on a Saturday at the discretion of the carrier (sorry, we can not book deliveries for a Saturday delivery).
A signature may be required on receipt of goods. Goods may be left by the carrier if authorised to do so. This is usually at the discretion of the driver. Goods left unattended will be the responsibility of the customer.
Failed deliveries will be re-attempted at the discretion of the carrier. We reserve the right to pass on any charges we incur from the carrier for failed deliveries.
Sorry. We cannot usually arrange collections. Returns are to be sent via a courier chosen by the customer.
We try hard to accept all returns received within our policy timeframes.
All returned items must be in their original packaging and securely wrapped. In the unlikely event that an item is returned to us in an unsuitable condition, we may not be able to issue a refund.
Please contact us before returning any goods so we can advise of the return is likely to be accepted or not. Return enqueries can be nade by emailing us at email@example.com.
Under our 30 day money back guarantee you can return unwanted goods.
Items should be unused in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include a copy of your invoice and a completed returns form. Clickto complete a return.
We cannot be held responsible for any defect in goods that arise from fair wear and tear; wilful neglect or damage; usage in abnormal working conditions; unauthorised misuse, alteration, or repair; or failure to follow any installation or usage instructions.
Less than 30 Days
If you purchased the item less than 30 days ago you can return it under the 30 money back guarantee.
Please make sure that you return all component parts and any promotional items received and that all petrol products are drained of fuel and oil before returning. You should include a copy of your invoice and a completed returns form.
Clickto complete a return.
More than 30 Days
If you purchased the item more than 30 days ago our aim is to get any problem put right as quickly as possible.
Firstly check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem fixed.
If there is no warranty or repair service or you wish to return the faulty item Click
WONKEE DONKEE TOOLS
BOYS & BODEN LTD